Consumer Dispute Rules - Portugal

1. General Information:

a. Customers have the right to file complaints about purchased products or services.

b. The company is committed to providing clear and accessible information about dispute resolution procedures.

c. All disputes are expressly addressed by the court law of Lisbon - Portugal. 

2. Contact for Complaints:

a. Customers can file complaints through our e-mail reservations@gmail.com or by phone number or request the complaint book.

b. The company commits to responding to all complaints within 6 business days.

3. Amicable Resolution:

a. The company endeavors to amicably resolve complaints filed by customers.

b. If a complaint cannot be resolved immediately, the company will inform the customer about timelines and subsequent steps in the process.

4. Alternative Dispute Resolution Entity (ADR):

a. The company will inform customers about the competent ADR entity for the sector in which it operates.

b. In case of a dispute, customers can resort to the competent ADR entity.

5. Dispute Resolution Procedures:

a. The company commits to cooperating in good faith during dispute resolution procedures.

b. If an amicable solution is not reached, both parties commit to participating in mediation or arbitration procedures if necessary.

6. Binding Decisions:

a. Decisions arising from alternative dispute resolution procedures are binding on both parties.

b. The company commits to complying with any decision made by a competent ADR entity.

7. Mandatory Information:

a. The company will provide mandatory information about consumer disputes on its website and, when applicable, in contracts or relevant documents..

8. Periodic Updates:

a. Consumer dispute rules will be periodically reviewed to ensure ongoing compliance with current regulations.